Terms of Use
The rules of the service, how the subscription works and what Vita is not. Start with the medical notice — it is the most important thing on this page.
Last updated
Acceptance and important notice
These Terms are a contract between you and LUME DESENVOLVIMENTO DE SOFTWARES LTDA, company ID (CNPJ) 65.806.764/0001-14 (“Vita”, “we”). By creating an account or using the app, you confirm that you have read, understood and agree to them.
The processing of your personal data is governed by our Privacy Policy, which forms part of these Terms. If you disagree with any point, do not use the app.
What Vita does
Vita is a weight-loss tracking app focused on emotional hunger. Among other features, it offers:
- meal logging with the trigger behind each one;
- nutritional estimates from text or from a photo;
- the Hunger Test, to tell physical hunger from emotional craving;
- logging of weight, water, movement, mood and menstrual cycle;
- conversation with Vita, the app’s assistant mascot.
Suggestions and estimates are informational, generated automatically, and may contain errors. What you eat is always your decision.
Who can use it
You must be 16 or over to create a Vita account. Between 16 and 18, the app should be used with the knowledge and involvement of a parent or legal guardian.
By using the app you confirm that you have the legal capacity to enter into this contract and that the information you provide is true.
Your account
Accounts are created by email, with Sign in with Apple or with Google Sign-In. Your account is personal and non-transferable: you are responsible for what happens in it and for keeping access to the email or login account you used secure.
If you notice unauthorised use of your account, tell us as soon as possible at our support email.
Subscription
Some Vita features require a recurring subscription. The rules are these:
- The subscription is recurring and there is no free trial period.
- Billing is handled by the App Store or Google Play, depending on where you downloaded the app — never by Vita directly.
- Vita never receives, processes or stores your card details. We never see your payment method.
- The price is shown before purchase, in your store account’s currency, including applicable taxes.
- Renewal is automatic at the end of each cycle, unless you cancel at least 24 hours before the current period ends.
- The renewal charge is made within the 24 hours before the new cycle starts.
- Price changes apply only to future cycles and are communicated by the store before taking effect.
What we record in our database is only the status of the subscription — whether it is active, when it expires and which store it was bought from — based on the signed confirmation the store sends us.
How to cancel
Cancellation happens in the store, not in Vita. We have no way of cancelling a subscription on your behalf.
- iPhone and iPad: Settings → your name at the top → Subscriptions → Vita → Cancel Subscription.
- Android: Google Play → tap your profile picture → Payments & subscriptions → Subscriptions → Vita → Cancel subscription.
Refunds
Nothing here removes the rights granted to you by the Brazilian Consumer Protection Code or by the consumer law applicable where you live, including any statutory right to withdraw from a distance purchase, exercised before the provider that processed the charge.
Acceptable use
By using Vita, you agree not to:
- use the app for any unlawful purpose;
- attempt to circumvent usage limits, subscription controls or security mechanisms;
- reverse engineer, decompile or extract the app’s code, except where the law permits;
- use automated means to extract data from the service at scale;
- deliberately overload the infrastructure or interfere with the service for other users;
- upload third-party content without authorisation, or unlawful content.
The artificial intelligence features carry usage limits per period, so the service stays available to everyone.
Intellectual property
The app, the Vita brand, the mascot, the visual identity, the texts and the software belong to our company or its licensors. You receive a personal, limited, revocable and non-exclusive licence to use the app under these Terms.
The content you create — your records, your notes, your photos — remains yours. You grant us only the licence needed to run the service: to store, process and display that content back to you.
Nutritional data originates from the Brazilian Food Composition Table (TACO), by UNICAMP, and is used in accordance with that table’s own terms of use.
Limitation of liability
Vita is provided as is. We work to keep the service available and accurate, but we do not guarantee uninterrupted operation, freedom from errors, or the accuracy of nutritional estimates.
We are not liable for dietary, health or treatment decisions taken on the basis of the app — please re-read the notice under Acceptance and important notice. Nor are we liable for unavailability caused by third parties, such as the app stores and infrastructure providers.
To the extent permitted by applicable law, our total liability is limited to the amount you paid for the subscription in the 12 months preceding the event. Nothing in these Terms excludes liability that the law does not allow to be excluded, particularly towards consumers.
Termination
You may close your account at any time, from the app itself or by writing to support, as described on the Account Deletion page.
We may suspend or terminate access in the event of a breach of these Terms, fraudulent use, or a legal requirement. Wherever possible we will warn you first and give you a chance to put things right.
Once the account is closed, the licence to use the app ends immediately. Closing the account does not cancel your subscription in the store: cancel there first.
Changes to these Terms
We may change these Terms to reflect changes in the app or in the law. The update date at the top of this page indicates the version in force.
Material changes will be announced in the app before they take effect. If you keep using Vita afterwards, you are taken to have accepted the new version; if you disagree, you may close your account.
Governing law and jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil.
Disputes arising from these Terms shall be settled in the courts of the consumer’s domicile, in accordance with the Brazilian Consumer Protection Code. Before taking any legal step, please reach out to our support email: most problems are resolved in a conversation.