Support
One email address, a real person reading it. Here is how to get to a useful answer faster.
Last updated
How to reach us
All Vita support runs by email. We have no phone line and no chat, and no other account or profile speaks for Vita about your account.
We reply within 3 business days in most cases. Requests involving personal data — access, correction, portability or deletion — have a deadline of up to 15 calendar days.
What to include in your message
The fuller your first email, the fewer rounds of back and forth. Where you can, send:
- the email registered on your Vita account (write from it, if possible);
- your device and system version — for example, iPhone 13, iOS 18.2;
- the app version, shown under Settings;
- what you expected to happen and what actually happened;
- a screenshot or screen recording, where it helps.
Billing and refunds
Write to us anyway if the store asks for confirmation from our side, or if a charge does not match what you signed up for — we help with whatever is within our reach. Full details are in Terms of Use → Refunds.
Subscription and account
The most common questions already have written answers:
- Cancel the subscription — the iOS and Android steps are in Terms of Use → How to cancel.
- Delete my account — both routes are on Account Deletion.
- What you keep about me — the full table is in Privacy Policy → What we collect.
- Exercise my data rights — how to request access, correction or portability, in Privacy Policy → Your rights.
Remember the order: cancelling the subscription does not delete the account, and deleting the account does not cancel the subscription. Two separate actions, in two separate places.